Track your parcel

Enter the tracking code from your shipping confirmation and the postcode of the delivery address. No account needed.

Where do I find my tracking code?The postcode confirms the parcel is yours

How tracking works

Three steps from the shipping confirmation to the parcel's status. No account, no app.

  1. 1.Find your tracking code

    It is in the shipping confirmation from the shop where you ordered, together with a link that opens this page with the code already filled in.

  2. 2.Enter the delivery postcode

    The postcode confirms that the parcel is yours. Only someone who has both the code and the postcode can see the status.

  3. 3.Follow every scan

    The status page shows the current stage, the expected delivery date and each carrier scan. It updates as soon as the carrier scans the parcel again.

Where to find your tracking code

The tracking code is in the shipping confirmation from the shop where you ordered, together with a link that opens this page with the code already filled in.

Format
10 letters and digits, for example K7QM-4XP2-9R. Hyphens, spaces and lower-case letters are fine.
Postcode
The postcode of the delivery address. For a Packstation or parcel shop, use the postcode of that location.
Several parcels
Each parcel has its own code. The shipping confirmation lists one code per parcel.

What the stages mean

Every parcel moves through the same five stages. The status page shows which stage your parcel is in and the full scan history behind it.

  1. Label created

    The shipping label has been created. The carrier has not scanned the parcel yet.

    Typical duration: Up to 1 working day

  2. Accepted by carrier

    The carrier has scanned the parcel at pick-up or at the drop-off point.

    Typical duration: Same day

  3. In transit

    The parcel is moving between sorting centres towards your delivery area.

    Typical duration: 1 to 2 working days within Germany

  4. Out for delivery

    The parcel is on the delivery vehicle in your area. Delivery is usually between 08:00 and 20:00.

    Typical duration: Same day

  5. Delivered

    The parcel was handed over, left at the agreed place, or deposited at a parcel shop or Packstation for collection.

    Typical duration: Collection within 7 to 9 days

What the status page shows

Enough to know where your parcel is, and nothing that identifies you.

Shown

  • The current stage and the expected delivery date
  • Every carrier scan with its time and town
  • The destination town, such as Berlin
  • New scans as soon as the carrier reports them

Never shown

  • Your name, street or full address
  • What you ordered or what you paid
  • An account, a login or a password
  • Tracking cookies. One cookie remembers your language.

Frequently asked questions

Answers to the questions we get most about tracking a parcel.

Your tracking code is in the shipping confirmation from the shop where you ordered, together with a link that opens this page with the code already filled in.

The code has 10 letters and digits, for example K7QM-4XP2-9R. Hyphens, spaces and lower-case letters do not matter. The characters I, L, O and U are never used, so an "0" is always a zero and a "1" is always a one.